MadSkillz Lab Policies & Member Handbook

The MadSkillz Standard

At MadSkillz Lab, we don't just develop better players—we develop disciplined, coachable, confident individuals.

Every session is an opportunity to improve your mindset, habits, work ethic, and character. We expect every player to arrive ready to learn, compete, and represent the MadSkillz standard.

Bring energy. Bring effort. Earn your development.

 

Camps & Clinics

• Ultimate Unlimited Membership includes all MadSkillz Lab camps and clinics (special events and collaboration events excluded).

• Unlimited Session Memberships do not include camps or clinics.

• Registration is required for all camps and clinics.

• Members who miss the Early Bird registration deadline may be required to pay an additional registration fee.

• All camps and clinics are Final Sale. No refunds or transfers.

 

Training Schedule

• Training is available year-round.

• Sessions may be held indoors or outdoors.

• Training locations may include:

  • Rocklin

  • Roseville

  • Rancho Cordova

  • Folsom

  • Granite Bay

  • Citrus Heights

Players will receive their schedule after completing registration and submitting availability.

 

Attendance & Cancellations

• Players should arrive 10 minutes early and ready to train.

• Please notify us if your player will be late.

• A minimum of 48 hours' notice is required to cancel a scheduled training session.

• Sessions canceled with less than 48 hours' notice will be deducted.

• No-shows automatically forfeit the scheduled session.

• Same-day scheduling is generally not permitted unless approved by management.

 

Make-Up Sessions

• Make-up sessions are not guaranteed.

• We will make every reasonable effort to accommodate make-ups when proper notice is given.

• Make-up requests must be submitted at the same time you report the absence.

• Approved make-up sessions must be scheduled within one week of the missed session.

• Missed sessions without proper notice are not eligible for make-ups.

 

Private Lessons

• Private lesson requests must be submitted at least 30 days in advance.

• Private sessions are non-transferable and non-refundable.

 

Membership Policies

• Memberships cannot be shared.

• Each athlete must have their own membership.

• Memberships cannot be combined with promotional offers unless otherwise stated.

• Unlimited Members must reserve training sessions in advance.

• No drop-in training is permitted.

• Unlimited Memberships are valid for 12 months from the purchase date.

• Training sessions expire and do not roll over.

 

AutoPay

• AutoPay memberships require a minimum six-month commitment.

• Monthly memberships may be canceled after the commitment period.

• Payment arrangements must be coordinated through the administrative office.

 

Payments

• Invoices are due upon receipt.

• Payments received after the 5th of the month are subject to a $25 late fee.

• Declined payments incur a $25 processing fee each time a payment is returned.

• Once payment has been processed, refunds are not available except as outlined in our Refund Policy.

 

Holds & Freezes

Memberships are intended to remain active.

Account freezes are only permitted:

• With a physician's note for injury or medical reasons.

• Approved freezes may not exceed three months unless otherwise authorized by MadSkillz Lab.

 

Recovery & Study Room

• Recovery Room reservations are limited to one hour per visit.

• Study Room reservations are limited to one hour per visit.

 

Player Supervision

Players may not be dropped off unless they have a scheduled training session and a coach or staff member is present.

 

Facility Expectations

Players are expected to:

• Treat coaches, teammates, staff, and visitors with respect.

• Wear appropriate training attire.

• Bring water to every session.

• Keep the facility clean.

• Respect all equipment.

• Follow all coach instructions.

Failure to meet these expectations may result in removal from training or suspension of membership.

 

Media Release

MadSkillz Lab may photograph or record training sessions for marketing and educational purposes.

Parents who do not wish for their child to appear in photos or videos must notify us in writing at:

admin@madskillzsoccer.com

 

Refund Policy

All sales are final.

Refunds are not available for:

• Training sessions

• Memberships

• Camps

• Clinics

• Passes

Exceptions may be considered only for:

• Documented medical emergencies.

• Permanent relocation outside the service area.

Supporting documentation is required, and all refund requests are subject to approval by MadSkillz Lab.

 

Frequently Asked Questions

Q. When will I receive my player's schedule?
A. After completing registration and submitting your player's availability, you will receive a welcome email with scheduling instructions.

Q. Can I register now if my player won't start for several months?
A. We recommend registering 1–2 weeks before your desired start date.

Q. Is training offered every week?
A. Yes. Consistent weekly attendance is strongly encouraged to maximize player development.

Q. What happens if my player misses training?
A. If proper notice is provided at least 48 hours in advance, your session will remain on your account and may qualify for a make-up under our policy.

Q. What shoes should my player wear?
A. Players should wear futsal shoes or turf shoes, depending on the training surface.

Q. How long are training sessions?
A. Most training sessions are 60 minutes.

Q. Is there training my player can do at home?
A. Yes. Members receive access to the MadSkillz Lab Player Development App and online curriculum to continue improving outside of scheduled sessions.

 

Questions?

For questions regarding memberships, scheduling, or policies, please contact:

admin@madskillzsoccer.com